Responsible Gambling at Dewabet
Gambling at Dewabet is designed to be entertaining. The moment it stops feeling that way — when it becomes a source of stress, anxiety, or financial pressure — it is time to use the tools on this page. Your wellbeing always comes first.
Gambling Is Entertainment — Keep It That Way
At Dewabet, we genuinely believe that gambling — whether it is a live baccarat session at midnight, an in-play bet on a Liga Super Malaysia fixture, or spinning a high-RTP slot — should be an enjoyable form of entertainment. It is not a reliable income stream. It is not a method of recovering financial losses. And it is certainly not something that should cause distress, damage relationships, or compromise the financial security of you or your family.
The Malaysian gaming community is vibrant and passionate. Fans in Kuala Lumpur, Penang, Johor Bahru, and Petaling Jaya follow the EPL and Liga Super Malaysia with deep investment. Dewabet exists to add an extra dimension to that passion — not to create problems for the people who trust us with their time and money.
This page contains everything you need to understand the risks of gambling, recognise the warning signs of problem gambling, and access the tools that Dewabet provides to help you stay in control. These tools are available to every registered user at any time — no justification is required to use them, and using them will not result in any negative treatment of your account.
If you are concerned that gambling has become a problem for you or someone you care about, please do not wait. Support resources are listed at the bottom of this page. Reaching out for help is a sign of strength, not weakness — and the sooner you do it, the sooner things can improve.
✅ Healthy Gambling Habits
Set a budget before you start and stick to it — every session, every time.
Only gamble with money you can afford to lose without affecting your household.
Take regular breaks — set a session timer and honour it.
Treat losses as the cost of entertainment — never chase them with bigger bets.
Never gamble when you are upset, stressed, tired, or under the influence of alcohol.
Balance gambling with other hobbies, social activities, and family time.
Be honest with yourself — if you are hiding your gambling from family, that is a warning sign.
Ask Yourself These Questions
If you answer "yes" to two or more of the following questions, your gambling behaviour may have moved beyond healthy entertainment. We encourage you to use Dewabet's responsible gambling tools and consider contacting a support organisation.
Tools Built Into Your Dewabet Account
Every Dewabet account comes with a full suite of responsible gambling tools, accessible directly from your account settings at any time. You do not need to provide a reason to use them, and activating any of these tools will not affect your account standing.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits can be made until the period resets. Limit reductions take effect immediately. Increases require a 24-hour cooling-off period to prevent impulsive decisions made in the heat of a gaming session. You can set your deposit limit as low as RM 50 per day.
Session Time Limits
Choose how long you want each gaming session to last. When your chosen session duration is reached, you will be shown a notification and given the choice to log out. This tool is especially useful for maintaining a healthy balance between gaming and the rest of your day — whether you are watching Liga Super Malaysia in the evening or playing slots on a weekend afternoon in Bangsar.
Reality Check Reminders
Enable periodic on-screen pop-ups that show you how long your current session has been running, how much you have wagered, and your net position for the session. These reminders interrupt the gaming experience briefly — which is the point. They create a moment of reflection that helps you make a conscious decision about whether to continue.
Cool-Off Period
Take a short break from the platform without permanently closing your account. Cool-off periods can be set for 24 hours, 48 hours, one week, or one month. During a cool-off period, you will not be able to log in, deposit, or place wagers. Cool-off periods cannot be reversed once activated. All pending withdrawals will still be processed during this time.
Self-Exclusion
Request a temporary exclusion (minimum 30 days) or a permanent exclusion from all Dewabet services. Self-exclusion requests are processed within 24 hours of submission. Once self-excluded, your account will be suspended, you will be removed from all marketing lists, and Dewabet will actively work to prevent you from opening a new account during the exclusion period. Permanent self-exclusion cannot be reversed.
Loss Limits
Set a maximum net loss amount over a defined period — daily, weekly, or monthly. When your loss limit is reached, all game access is suspended until the period resets. Like deposit limits, reductions take effect immediately while increases require a 24-hour waiting period. This tool is particularly valuable for players who know they tend to chase losses in sessions that are not going well.
Choose the Limit Period That Works for You
Daily Limit
24-Hour Cap
Reset every 24 hours from the time the limit was set. Best for players who want tight daily control over spending.
Weekly Limit
7-Day Cap
Resets on a rolling 7-day basis. Provides a broader view of spending while still maintaining clear boundaries.
Monthly Limit
30-Day Cap
Aligns with most household budgeting cycles. Resets on a rolling 30-day basis from the date of limit activation.
Deposit limit reductions are applied immediately. Increases only take effect after a mandatory 24-hour cooling period. To set or adjust your limits, log in to your Dewabet account and navigate to Account Settings → Responsible Gambling.
Recognising Problem Gambling Behaviour
Problem gambling rarely announces itself clearly. It tends to develop gradually, through small changes in behaviour that are easy to rationalise. These are the warning signs that deserve your attention.
Spending more time or money gambling than you originally intended, session after session.
Feeling a compulsion to increase bet sizes to maintain the same level of excitement or satisfaction.
Returning to gamble shortly after a loss with the intention of winning back what you lost.
Hiding gambling activity from family members, friends, or colleagues.
Using money meant for rent, utilities, food, or household expenses to fund gambling.
Borrowing money from family, friends, or financial institutions specifically to gamble.
Feeling irritable, anxious, or restless when not gambling, or when trying to stop.
Neglecting work, family responsibilities, or personal health in favour of gambling time.
Gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
Repeatedly failing to stick to spending limits or time limits you set for yourself.
Lying to yourself about how much you have lost or how often you are gambling.
Feeling guilt, shame, or regret after gambling sessions but continuing to gamble regardless.
How to Exclude Yourself from Dewabet
Self-exclusion is a serious and effective tool for players who recognise that they need to take a break from gambling. Dewabet processes all self-exclusion requests within 24 hours. During the exclusion period, you will not be able to access your account, place any bets, or receive any marketing from Dewabet.
Permanent self-exclusion cannot be reversed. A temporary self-exclusion can only be lifted after the minimum period has expired, and only after a mandatory reflection period following your reinstatement request.
Log in to your Dewabet account
Access the platform from any device. You will need to be logged in to your account to submit a self-exclusion request through the account settings panel.
Navigate to Account Settings → Responsible Gambling
Find the Responsible Gambling section within your account settings. All player protection tools — deposit limits, session limits, cool-off periods, and self-exclusion — are located here.
Select "Self-Exclusion" and choose your exclusion period
Choose from a temporary exclusion (minimum 30 days, up to 12 months) or a permanent exclusion with no expiry date. Read the confirmation information carefully before proceeding.
Confirm your request
Confirm your self-exclusion request. A confirmation will be sent to your registered email address. Your account will be suspended within 24 hours of submission.
Alternatively, contact support directly
If you are unable to access your account settings, contact Dewabet's 24/7 live chat support team and identify your request as a self-exclusion. Our team will prioritise and process your request immediately, without requiring any justification from you.
Help Is Available — You Are Not Alone
The following organisations provide confidential, professional support for individuals affected by problem gambling in Malaysia and internationally. All services listed are free of charge to access.
Need Help Right Now?
If you are in crisis — financially, emotionally, or in terms of your mental health — please reach out immediately. Talian Kasih 15999 is Malaysia's national welfare helpline, available 24 hours a day. You can also contact Dewabet's live chat team at any hour; our staff are trained to handle responsible gambling queries with care and discretion, and can facilitate immediate account suspension on request.
Talian Kasih
15999Malaysia's national welfare and crisis helpline, operated by the Ministry of Women, Family and Community Development. Available 24 hours a day, 7 days a week for welfare crisis support.
Gamblers Anonymous Malaysia
Fellowship SupportA Malaysian chapter of the international Gamblers Anonymous fellowship, offering peer support meetings for individuals affected by problem gambling. Participation is voluntary, confidential, and free.
GamCare
International SupportGamCare provides free information, support and counselling for problem gamblers and their families. Their National Gambling Helpline and online chat service are accessible from Malaysia. gamcare.org.uk
BeGambleAware
Online ResourceBeGambleAware offers free tools, self-assessment resources, and a national helpline for those concerned about their gambling. begambleaware.org provides access to trained counsellors and an online chat facility.
Reaching out to any of these organisations does not affect your Dewabet account in any way. These resources are independent of Dewabet and provide professional, confidential support at no cost to you.
Keeping Under-21s Away from Gambling
Dewabet enforces a strict minimum age of 21 years for all registered accounts. This is non-negotiable. Age verification is collected at registration and confirmed through KYC documentation review before any withdrawal is processed.
If you share a device with family members who are under 21, we strongly recommend using device-level parental controls and browser-level content filtering to prevent underage individuals from accessing the Dewabet platform or any other gambling website.
If you believe that a person under 21 has accessed or registered an account on Dewabet, please contact our support team immediately. We will investigate and take action, including immediate account closure and full refund of any deposits made, as a matter of priority.
Age Verification
MyKad or Passport required for all accounts
Device Controls
Use parental controls on shared devices
Account Security
Never share your login credentials with anyone
Report Underage Use
Contact support immediately if you suspect underage access
Dewabet's Responsible Gambling Commitment
Responsible gambling is not a checkbox at Dewabet — it is embedded in how we built the platform and how we operate it every day. We actively monitor player behaviour patterns for indicators of problem gambling. Where our systems flag unusual activity that may be consistent with problem gambling, a member of our team will proactively reach out to offer responsible gambling tools and support.
We do not design our games or promotions to exploit psychological vulnerabilities. We do not use misleading countdown timers, false scarcity notifications, or dark patterns intended to pressure players into spending more than they planned. Our bonus terms are written to be understood — not to trap players in unfair wagering cycles.
If you have any concerns about your own gambling or that of someone you know, please contact us at [email protected] or via 24/7 live chat. Our team is trained, empathetic, and ready to help — without judgement.
Your wellbeing
comes first.
Always. Without exception.
Entertainment at Its Best — When Played Responsibly
Dewabet offers over 1,200 games, live Liga Super Malaysia and EPL betting, and instant MYR payouts via Touch 'n Go, Boost, and your preferred Malaysian bank. All of that is best enjoyed when you are playing within limits you control. Use the tools on this page — and remember, gambling is most fun when you play for entertainment, not to solve problems.
For players aged 21 and above only. Gambling involves financial risk. Play responsibly. Help: Talian Kasih 15999 | GamCare | BeGambleAware.